Earlier this week, Headwall successfully completed its re-certification audit for ISO 9001:2008. We see it as a proud milestone rather than a passing fad, because Quality does matter to us! The audit was conducted by NQA, a prestigious ISO audit and surveillance company.Quality is a necessary and functionality pervasive attribute when you are an analytical instrument manufacturer such as Headwall. As our business relies on repeat OEM business or high volume spectrometer manufacture, customers expect and demand a very predictable supply chain partner.
For Headwall’s core business of designing and manufacturing advanced spectral instrumentation that will be deployed at the heart of mission-critical applications, the inherent corporate ability to understand and quantify measures of performance is a unique differentiator.
Surely, developing and maintaining an ISO quality system requires organizational focus and discipline and some may be inclined to believe it is more expensive to do so … but that is short-sighted. The costs of not implementing a product quality system are pervasively felt with product returns, poor and unresponsive technical support, low manufacturing yields, and most importantly, dissatisfied customers.
Headwall sells into a very diverse and critical set of applications where product reliability is key – NIR in-line process analysis, handheld color measurement devices, raw material screening for pharmaceuticals, spectral imaging of food and agriculture products, or airborne hyperspectral sensors – and all of these environments demand traceability of product and verifiable work instructions to support product quality standards.
Headwall will proudly post our ISO9001:2008 certificate but the real benefit is being able to deliver on our promises to customers and then being able to prove it to them.