Applications Support Specialist

Job Description

A critical role in support of the global sales and marketing organization, the Applications Support Specialist will support Headwalls achievement of the annual sales target.  Primary responsibilities will be to provide advanced pre sales hyperspectral application support to the global sales engineers. The specialist will assist in the configuration of systems for quotation, evaluate potential application needs and occasionally provide field based demonstrations or seminars.

This position will be based at Headwall's facility in Bolton, Massachusetts.

Primary Responsibilities:

  • Assess customer special request requirements through sales and recommend the most appropriate solution/configuration

  • Evaluate products and service offerings in terms of product requirements and the customers technical needs.

  • Provide summary report and data package for commercial presentation after evaluations

  • Coordinate and demonstrate instruments in customer laboratories and provide applications support to potential customers to advance opportunities through the sales pipeline

  • Provide additional customer training and application support to maximize customer experience, satisfaction and to build brand loyalty.

  • Conduct workshops, seminars or focus groups in line with agreed plans.

  • Takes ownership of customer problems and issues, works to resolve them and see them through to resolution. Establishes relationships with customers and strengthens this through clarity and competence. Is flexible, does “the right thing” and spends time understanding and meeting customer needs. Applies relevant knowledge of current customers to grow the business.

  • Support Third Party Resellers and Channel Partners through on site, web, phone and customer facing training.

 Required Skills & Experience:

  • In-depth understanding and extensive hands-on experience with spectroscopy and optical spectrometers and applications

  • Working knowledge of UV/Vis/NIR/SWIR optical systems and design principles/trades

  • Working knowledge of focal plane arrays, FPA technologies and integration of FPAs into imaging systems

  • Characterization of imaging systems including radiometric and spectral characterization, image quality, performance metrics, etc., including test station design

  • Strong technical knowledge and ability to communicate technical information in concise and understandable manner. Outstanding communication skills both verbally and written. Prior experience in making technical presentations.

  • Has a positive attitude that fosters a pro-active ethos in the rest of the team and department. Creates a climate in which people want to do their best. Is ambitious for the business

  • Travel as required to meet the needs of the role which is expected to be at or above 20% of the time, with a majority of that time being overnight travel. Some International travel will be required. Able to work outside core hours when required.

 Desired Skills & Experience:

  • Working knowledge of precision motion devices and techniques

  • Algorithm development related to signal/pattern recognition/classification, large image data manipulation

  • Working knowledge of airborne imaging applications, orthorectification, spectral libraries.

  • Systems engineering, basic electrical engineering, basic mechanical design

  • Software development and integration with hardware preferably in C++/C#

 Education Requirements:

  • B.S. in Engineering or Physical Sciences required, M.S. or Ph.D. preferred

  • 2-3 years laboratory experience

Citizenship Statement: US Citizens only

Agency Statement: No agencies please

BackgroundAs a Massachusetts high technology manufacturer, Headwall Photonics is a world leader in the design and manufacture of optical instrumentation for remote sensing applications, industrial process monitoring & control, life sciences/biotechnology, and military & defense applications. Headwall's hyperspectral imagers, Raman spectrometers, and spectral instruments have been selected by OEM and end-user customers around the world for use in critical application environments.            



Job Type: Full-time