Product & Technical Support

Need Help?

Submit a request for support through our streamlined Support Ticketing System. A valid e-mail address is required to submit a ticket. Every support request is assigned a unique ticket number that you can use to track the progress and responses online.

Need Training?

We provide training along with each system sold, as well as customized or follow-up training at nominal rates. If you would like additional training, please contact us about arranging for an in-person or remote-instructional session. You may request supplemental material from the Headwall Support & Training team.

Training Videos

As a convenience for our customers, we provide recorded material and documentation in our Knowledge Center. Here is a small selection of training videos.

Hyperspec 101: Introduction to Hyperspectral Imaging » Quick Start Airborne Hyperspectral UAV Nano Part 01: Unboxing » Quick Start Airborne Hyperspectral UAV Nano Part 02: Flight Planning with UgCS Software » Quick Start Airborne Hyperspectral UAV Nano Part 03: Flight & Data Download » Quick Start Airborne Hyperspectral UAV Co-Aligned Part 03: Flight & Data Download » Quick Start Airborne Hyperspectral UAV Nano Part 04A: Data Post-Processing incl Radiance and Reflectance Conversion and Orthorectification » Quick Start Airborne Hyperspectral UAV Nano Part 04B: Post-Processing Data from a High-Performance (PPK) GPS/IMU » Headwall LiDAR Introduction and LiDAR Tools Tutorial »

IMPORTANT: Our Support Ticketing System is designed to support existing Headwall customers and products. If you would like assistance with a new order or quote, please send e-mail to: information@headwallphotonics.com

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Looking for our Downloads page?

See our Knowledge Center for Application Notes, Product Documentation, Tech Notes, and Links to recorded webinars, demo and training material.

Knowledge Center