Register for a FREE webinar on Non-Contact Prediction of Histamine Concentration in Tuna Fillets using a Hyperspectral Imaging System at Noon US EDT on Tue, Mar 28, 2023.

Support Ticketing System

Support Request System

Headwall strives to provide the best possible support for our customers. Academic researchers, commercial service providers, OEM manufacturers, and authorized resellers count on our expertise. Support and Maintenance contracts keep your instrumentation and software in peak condition and up-to-date with the latest features and improvements.

Submit a request for support through our streamlined Support Ticket System. A valid e-mail address is required to submit a ticket. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. For your reference, we can provide a complete history of all your support requests.

Sign In » Open New Ticket » Create an Account » Check Ticket Status »
Help

Check if you are eligible for an upgrade to our latest Hyperspec III software release (version 3.2.0, select Software Upgrade under Help Topic). Quotes for upgrade and maintenance packages are available. This update features:

New Features:
• Added ability to use lens distortion model.
• Added support for Raptor Owl 640S Camera.

Improvements:
• Added ability to change data file name in Ortho Rectification.
• SDK Ortho rectification function can save just the igm files.
• Multiple sensors can now write different prefix values for each sensor.
• Tait-Bryan Angle Implementation.
• Expanded exposure and frame rate control values.

Bug Fixes:
• Added ability to rotate Images in Classification.
• Fixed SWIR .png file RGB bands.
• Added ability to change EFL in Ortho Rectification and Ortho Batch.
• Fixed Brightness slider.
• Fixed UI display issue in Ortho Batch.
• Fixed firmware update issue.
• Fixed SDK Ortho Rectification reporting success on failure.
• Calibration button is optional when GPS is connected.
• Fixed Nano/Hypercore data collection problem.
• Fixed SDK matlab example.
• Fixed SDK issue getting last error message.
• Fixed issue where SDK Ortho Rectificaton would produce different results.
• Fixed Ortho Batch not reading/writing to ortho.ini.
• Fixed Ortho Rectification distortion file not allowing for multiple comment lines.
• Updated applicaton icons.
• Fixed issue where frame period did not inherit value from live video.