Support Ticketing System

Support Request System

Headwall strives to provide the best possible support for our customers. Academic researchers, commercial service providers, OEM manufacturers, and authorized resellers count on our expertise. Support and Maintenance contracts keep your instrumentation and software in peak condition and up-to-date with the latest features and improvements.

Submit a request for support through our streamlined Support Ticket System. A valid e-mail address is required to submit a ticket. Every support request is assigned a unique ticket number that you can use to track the progress and responses online. For your reference, we can provide a complete history of all your support requests.

Sign In » Open New Ticket » Create an Account » Check Ticket Status »
Help

Check if you are eligible for an upgrade to our latest Hyperspec III software release (version 3.1.5.1, select Software Upgrade under Help Topic). Quotes for upgrade and maintenance packages are available. This update features:

  • LiDAR .LAS files now contain GPS timestamps
  • Temperature logging for the SWIR 640 sensor
  • Distance-to-Object and Speed inputs added to Live Video
  • Improved orthorectification results for some airborne Nano configurations with the VectorNav VN300
  • All LiDAR points now processed for dual returns
  • Orthorectification functionality now included in the SDK
  • Creation of Settings.txt file if interruption occurs before a stop-capture command is sent
  • Bug fixes and repairs